Illuminating solutions to success
Increasing Customer Satisfaction and Advocacy, Achieving Goals
These case studies illustrate the skills and approaches we use to achieve impressive results for our clients.
Full Service Cases
How Schmalensee Partners Helped Foundations Recovery Network Win a National Award for Its Customer Experience Management
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Full case description.
Click to go to FRN website.
Using Performance Standards to Manage Customer Experiences
Involving Staff and Customers in Improving Customer Experiences
Estimating the ROI of Customer Experience Management
I
mproving Experiences with New Processes and Software
Developing and Implementing a Customer Experience Strategy
Other Cases
Making Market Research Invaluable to Internal Customers
Staying Strong During Mergers
Linking Data Mining and Interviewing to Increase Sales
Growing Revenues with Service Guarantees
Using Well-Balanced Measures to Increase Profits
Maintaining Productivity while Releasing Staff
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