Speeches


"Moving Forward - Improving After Winning a Quality Award" with Donald Martin of Clark & Reid at the ASQ Service Quality Conference.

"Getting the Most Out of Marketing Research Investments"
With Dawn Lesh Briefing on Return on Marketing Investments.

"Practial Approaches to Being Customer and Market Focused"
MassExcellence Sharing Conference.

"Helping Employees Provide Exceptional Service"
With Donald Martin at Frontiers in Services Conference.

“Making Research Actionable”.  AMA School of Marketing Research.