An experienced first chair
Who We Are
Diane Schmalensee, President of Schmalensee Partners, has over 25 years experience in helping clients increase customer and employee loyalty and boost their performance. She specializes in listening to internal and external customers and then helping her clients produce exceptional service. Clients seek her out when they face research, operations and strategic challenges that require experience, agility, credibility and connections.

Diane Schmalensee President, Schmalensee Partners 		Before founding Schmalensee Partners in 1991, she worked as Vice President of the Marketing Science Institute, as Vice President of Opinion Research Corporation, and in research for major regional advertising agencies.

She holds an MBA from San Diego State University and a Bachelor's degree from Wellesley College, and she speaks and publishes frequently on research and service quality topics.

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